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- Professor of Pediatrics at the University of
Colorado School of Medicine
- Medical Director of the After-Hours Call Center
at Children's Hospital which covers evening and weekend calls
for over 400 pediatricians and family physicians in Colorado and
Wyoming.
- Director of General Consultative Services at
The Children's Hospital, including the Sleep Disorder Clinic,
Diagnostic Dilemma Clinic and Enuresis-Encopresis Clinic.
- Author of over 100 articles
and chapters on pediatric health care, 6 books and the clinical
content for 6 software programs for physicians. Includes the following:
- The first book on pediatric telephone triage
(Pediatric Telephone Advice, 1980)
- The first computerized pediatric telephone
triage algorithms (NHES, 1994)
- The American Academy of Pediatrics publishes
the printed version of his triage guidelines (Pediatric Telephone
Protocols)
- The award-winning child care book for parents
(Your Child's Health)
- Degree in Chemical Engineering from Yale
University. Doctorate of Medicine from Cornell University. Pediatric
residency completed at the University of Minnesota.
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- Assistant Medical Director (Operations) and Vice-Chair of the Department of Emergency Medicine. Former Medical Director and Chair of the Department of Emergency Medicine for six years.
- Former Medical Director of the Medical Call Center (Midwest) for five years.
- Clinical Instructor in Medicine at the University
of Chicago.
- Actively involved in information technology
and quality assurance, including:
- Leadership role in guiding hospital IT
infrastructure towards improved physician workflow through
Internet technology.
- Chair or member of both hospital-based
and national quality assurance committees; developed database
and educational tools to promote benchmarking and quality
improvement.
- Developed software and served as lead editor
for one of the earliest emergency medicine CME computer based
training programs (Illinois College of Emergency Physicians
1993).
- Lecturer in the area of telephone triage and
advice.
- Author of numerous medical articles; special
research interest: patient satisfaction.
- Bachelor of Science degree in engineering
from the University of Illinois. Doctorate of Medicine from University
of Illinois. Combined residency in Internal Medicine and Emergency
Medicine completed at Northwestern Memorial Hospital (Northwestern
University).
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