• 243 pediatric topics
  
• 271 adult topics
  
• Triage algorithms - standard

Triage and Advice Algorithms: the Value Proposition

• Comprehensive: addresses 99% of all acute illnesses and symptoms from newborns through adulthood
  
• Reviewed: Input from more than 200 practicing physicians in general and emergency medicine, sub-specialists, call center nurse managers and medical directors
  
• Referenced: Clinical content is updated yearly and referenced to the current pediatric and medical literature
  
• Researched: Published, peer-reviewed articles show consistent quality of call management using these algorithms. Outcome research is also used to update clinical content annually

After-hours version

• Professional version written for physicians and nurses
  
• Used extensively in provision of after-hours call coverage for physicians
  
• Dispositions, questions and care advice can be customized
  
• Currently used in more than 400 medical call centers operated by hospitals, group practices and managed care organizations
  
• Brand recognition since publication of original book on telephone protocols in 1980
  
• Tested with more than 30 million triage calls

Office-hours version

• Designed for physician practices or medical call centers during daytime hours
  
• Dispositions, questions and care advice can be customized
  
• The following pertain to pediatric set only:
  
  • Name / brand recognition since 1980
    
  • Currently used in more than 20,000 primary care offices in book format
    
  • Reviewed by Glen Tamura, MD, University of Washington School of Medicine. Comments: "I would recommend it (the content) highly for the bookshelf of all primary care pediatric offices. The author is a well-known expert on pediatric telephone triage and advice protocols." He gave it a score of 100.
    
  • Book version is exclusively distributed by the American Academy of Pediatrics