Reliable
Consumers can rest assured that the care advice provided in our content sets is consistent with what their own physician would choose.

• The consumer-focused care guides are derived from the Telephone Protocols used by more than 400 hospital-based medical advice lines and tested in over 150 million symptom calls.
• The decision support information is consistent with the Schmitt-Thompson protocol books used 10,000 practices and over 90% of pediatric offices.

Safe
The content is designed with patient safety as the highest priority. Each care guide is reviewed by physicians, specialists and nurses for accuracy. The review also incorporates parent and consumer feedback regarding clarity and ease of use.

Easy to Navigate
For HouseCalls Online and SymptomMD, consumers simply:

• Choose the most appropriate symptom care guide
• Use the symptom decision chart to find the recommended action
• Follow the self care advice to manage minor illnesses & injuries at home

The Parent Advice Messages are organized by age and category. They offer step-by-step instructions for managing common health and behavioral issues of children.

Efficient by Design
The care guides address specific symptom and injury scenarios. This structure supports appropriate action - using the right resource at the right time.

Up-to-Date Content
Drs. Schmitt and Thompson review and update the existing topics on a yearly basis. The review includes input from nurses and physicians, consumers, statistical evidence (research) and medical evidence (literature review), and feedback from a broad panel of reviewers. Important urgent changes are delivered on a timely basis, as changes occur in medicine. New care guides and topics are developed each year. All are evidenced-based and referenced.