Most health plans provide a nurse advice helpline to assist members determine the most appropriate level of care to access for their health problems. These services are convenient and have proven to be effective at reducing inappropriate ED utilization.

Providing HouseCalls/Symptom Checker on your website offers your members a self-service option: instant access to symptom decision-support information 24 hours per day. The online content complements your nurseline and enhances your value as a healthcare resource.

Key Benefits for your Members

The content provides:

• decision support, not merely health information
• helps to quickly determine how sick a member, their child or loved-one is
• offers steps to manage symptoms of minor injuries and illnesses on their own
• recommends the appropriate action, if and when they need to call their doctor

This online resource may also reduce the demand of your nurse advice line during peak hours and optimize the use of your call center nurses – a valuable, yet expensive resource.