Your customer identifies an illness or symptom of concern. She/he can search for the appropriate selfcare topics by alphabetical and/or anatomical symptom lists. Each topic contains 3 components:

• Main Symptom Information
• Decision Chart
• Home Care Advice

By using the Decision Chart, the user can place the illness into one of the following 5 "When to Call Your Doctor" categories:

• Call 911 Now (you may need an ambulance)
• Call Your Doctor Now (night or day)
• Call Your Doctor Within 24 Hours (between 9 am and 4 pm)
• Call Your Doctor During Weekday Office Hours
• Self Care at Home

Depending on the Decision Chart, the user (patient, parent, community member) can then refer to the Home Care Advice for clearly written steps for symptom management.