Whether your organization calls it telemedicine, telehealth, video visits or virtual visits, it’s a convenient and affordable service. It enables patients to get care they needed, without being exposed to COVID-19 or other contagious illnesses at an in-person appointment. 40% of consumers surveyed indicated they would continue to use telemedicine going forward.¹
In a recent McKinsey article¹, they named symptom checking (e-triage) as step one of the next chapter of telehealth.
We manage 300 symptom care guides (166 pediatric; 134 adult) which include a collective set of roughly 6,000 questions or symptom scenarios. With each year’s content update, we have telemedicine physicians review each symptom scenario, answering the conceptual question: If the user has this symptom scenario, would a telemedicine provider be able to safely address the user’s illness or injury?
The options described to the left are designed to build upon each other. For example, if a question was marked as T1 (can be managed by a phone call), it could also be managed by any higher service, such as T3 – the commonly supported “FaceTime” experience.