Symptom Checker by AppCatalyst | The Industry’s #1 Self-Triage Tool

Our Symptom Checker

In healthcare, there is presently much focus on “the patient journey.” At first, organizations viewed this as starting at their main entrance. Others have expanded their view to include pre-visit website research and appointment seeking. We feel it starts with the first change in health status: the symptom.

Symptom Checker is ready the moment someone has symptoms. “Should I call the doctor if I’ve had a sore throat for three days?” “What should I do when my child falls and gets a bump on the head?” Health status can change anytime – evenings, weekends, when you’re traveling or when your doctor’s office is closed.

Symptom Checker is designed especially for these times. The symptom care guides help your customers make appropriate decisions on what level of care is needed (if any) and how to provide symptom relief for minor illnesses and injuries they can manage on their own. If care is needed, Symptom Checker can connect the user with the appropriate provider, facility or service.

The care guides are built from the clinical protocols use by physicians and nurses in 10,000 practices and 400 nurse advice lines in the US and Canada. These protocols have been tested for 25 years on more than 200 million symptom calls.

Symptom Checker care guides are currently being utilized in more than 300 healthcare organization websites or portals, 260 office websites, and more than 100 mobile phone apps.

SYMPTOM CHECKER CASE STUDY

A practice association in Texas uses the Symptom Checker on their website and within their iPhone and Android apps. Their mobile apps connect patients in need to options such as Find an Urgent Care, Locate a Practice, Find an ER, and Login to MyChart features.

For the period of March 2017-March 2018, there were:

  • 6,749 users
  • 34,751 sessions

During this period there were 1,280 conversions created for the association that led to care. These included:

  • 437 Find Urgent Care requests fulfilled
  • 374 Locate a Practice requests completed
  • 158 Find an ER requests fulfilled
  • 156 Logins to MyChart
  • 155 Direct calls from location contact screens

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