Supporting Scheduling Decisions within MyChart

More self-scheduling options are available to patients through MyChart than ever before:

• in person appointments,
• eVisits
• virtual/video visits.

Integrating the Symptom Checker within MyChart Website and MyChart Mobile offers timely decision support – just as patients and parents are considering which option to choose. Placing a ‘Symptom Checker’ link within MyChart menu provides patients the ability to assess their symptoms and determine what action they need to take and when (how soon). Our health system clients have found placement near “Schedule an Appointment” or “Talk to a Doctor” to result in the most use.

MyChart patients receive proven benefits from symptom checking:

• determine how sick they are (or their loved one is)
• find out the most appropriate action to take
• one tap or click to fulfillment: your facilities, scheduling, physicians and virtual care
• quick self-care instructions for symptoms relief

PLUS: the integration personalizes and streamlines the experience by including the patient’s name, age and gender throughout the self-triage process. And within MyChart, there are direct connections to scheduling care.

Think of the symptom checker as an evidence-based tool that directs patient flow.

• It delivers appropriate patients to self-scheduling and virtual care
• The ‘in-MyChart’ connections keep patients within your health system
• It offloads calls to practices, clinics and contact centers

The integration also supports sharing the symptom encounter summary with the patient’s practitioner within Epic. It leverages Epic’s SendMessage API to deliver the information to an In Basket, from which it can be forwarded or copied/pasted into an encounter.

The integration has been available since 2019 and can be licensed through Epic’s App Orchard.