Our Symptom Checker care guides are derived from the professional protocols used by nurses in medical call centers and physician practices. The content is rigorously reviewed by panels of healthcare professionals, comprised of:
- Call center medical directors
- Primary care physicians
- Emergency physicians
- Physician specialists
- Triage nurses
- Specialty nurses
Each year, once the review process is completed for the professional protocol versions, the Symptom Checker content is edited to ensure its compatibility and consistency with any updates made. The care guides are updated based upon recent medical literature, recent national guidelines, quality improvement projects, research, expert reviews and feedback from clients and users.