Checking Symptoms – the First Step of the Patient Journey
In healthcare, there is much focus on “the patient journey.” Most organizations have expanded their view to include pre-visit research and appointment seeking. We feel it starts with the first change in health status: the symptom.
Symptom Checker is ready the moment someone has symptoms – which can occur anytime – days, evenings, weekends.
Our symptom care guides help your customers make appropriate decisions on what level of care is needed (if any) and how to provide symptom relief for minor illnesses and injuries they can manage on their own. If care is needed, Symptom Checker connects the user with your fulfillment options: providers, scheduling, facilities or telehealth service.
The care guides are built from the clinical protocols use by physicians and nurses in 10,000 practices and 400 nurse advice lines in the US and Canada. These protocols have been tested for 25 years on more than 200 million symptom calls.
Our Symptom Checker care guides are currently being utilized in more than 200 healthcare organization websites or portals, 350 office websites, and more than 60 mobile phone apps.